Troubleshooting Account Issues
Cannot sign in
- Make sure you are using the correct email address.
- Check that Caps Lock is not on when typing your password.
- Try the forgot password flow to reset your password.
Too many sign-in attempts
For security, Website Builder limits login attempts. If you see a "too many attempts" message, wait 15 minutes before trying again.
Password reset link not received
- Check your spam or junk folder.
- Make sure you entered the correct email address.
- Wait a few minutes — email delivery can sometimes be delayed.
Account deletion
To delete your account and all associated data, please contact us.